Hi - I am Annie, head of our Customer Care Concierge team here at Buderflys. We want to elevate your listening experience by making richer connections with the voices and thoughts you love. We promise you will never miss a word. Our fit allows for long term comfort for those podcast binge walks or a heart-to-heart calls with your mom. Our sound is optimized so every word is crystal clear. You will be immersed in the audiobook you are listening to and feel like the narrator is sitting right next to you. Plus, our battery life and option of a wired cable, make it so your buds are always available to use. You literally will never miss a word.
We are available to answer any questions you may have via email or even set up a time to chat on Zoom.
First things first: Let’s make sure you get that perfect fit. Because our buds are technically in-ear monitors, they fit a little differently than what you are probably used to. Here is a quick tutorial on How to get the right fit. The more you wear your Buderflys, the more comfortable they get as they react to your body heat. Put on your favorite podcast, right now we are loving everything from Malcolm Gladwell’s Revisionist History, and wear your buds for a longer period of time (at least 45 min). Your ears adapt to the way Buderflys fit and honestly you might forget you are even wearing them.
Our high-end sound stereo comes with a Balanced Armature (BA) technology and a sound signature that is optimized of the spoken-word like audiobooks, phone calls and podcasts. This means the sound is a little different from what you are used to with earbuds that use dynamic drivers. You may feel like the bass is missing a bit but not to fret the more you wear Buderflys you will start to appreciate the full composition of our higher-end full spectrum speaker system.
When switching sound sources, the industry standard is to use your new speakers/ headphones for at least seven days before making an ultimate decision as that is the average time it takes for the brain to acclimatize to the sound source.
Wear your Buds two ways
Did you know that you can wear your buds two ways.
With the wireless tether or with our T2 Linum Cable
T2 Linum Cable enables you to continue to use your buds while the wireless tether is being charged. Simply detach your buds from the wireless tether and then attach the T2 Estron Cable to each bud. You then can plug the wired cable into any device. How to Use the T2 Linum Wired Cable
PRODUCT & FIT
Our proprietary material creates a form-flexing, never-hardening material that responds to your body heat for improved comfort the longer you listen.
Yes. However, they are not waterproof, so do not submerge your earbuds in water to clean them, do not get liquid in the openings, and when your earbuds need to be cleaned, use a lint-free cloth very lightly dampened with water to wipe them down. After cleaning, do not use your earbuds until they are completely dry. Moisture in your earbuds can cause temporary performance issues. Do not insert your earbuds if your ears are wet. Always dry your ears completely before inserting your earphones. Should you inadvertently allow water or perspiration into the earphones and they quit working, allow them to dry completely before attempting to use again. Minor moisture build-up should dry out and not impact long-term performance. Extended exposure to moisture or submersion will result in permanent damage (not covered by the warranty).
If you want to pair your device “Buderflys Curiosity G2” to a new mobile device which has never been connected to your device, you need to ensure that your device is in pairing mode.
There are two ways to enter the pairing mode:
A) Hold down the power button for 5 seconds while turning on the device.
B) Clear the PDL (paired device list) by pressing the combined buttons (Vol+ & Vol-).
The device will enter the pairing mode if no mobile phones have ever been connected to the device “Buderflys Curiosity G2” or the PDL (paired device list) has been cleared.
If your device fails to pair with “Buderflys Curiosity G2”
A) Disable and enable the Bluetooth on your phone and search for the device “Buderflys Curiosity G2” again.
B) Reboot your device “Buderflys Curiosity G2” and make it go into pairing mode. Then attempt to paid your device again.
The device will switch off if no mobile phone has been connected after 5 minutes.
The device will automatically try to reconnect to the last device which has been paired with the device “Buderflys Curiosity G2”. If you have cleared the PDL, the device will go into pairing mode rather than reconnecting.
The operation of enabling “Voice search/Siri” can only be used on smartphones that support the function of voice search. When the device goes into low battery mode, LED indicators for all events will turn red and an alarm tone will be played every five minutes.
No. However, it does enable you to keep using your buds while the tether is charging, and also lets you plug directly into your devices (like your computer, for example).
When purchased, the T2 Linum Wired Cable gives you the option to plug your Buderflys directly into your device.
Active usage is 9.5 hours.
Yes. Buderflys are perfect for phone calls, FaceTime, Zoom meetings, Google Meets, and everything in between.
No, but our industry-leading environmental noise isolation technology helps you hear more of your calls, music, and podcast and less of the outside world.
They are for all audio! We have developed a sound signature that has extremely high intelligibility of the spoken word while allowing for a wide soundstage experience for music.
Absolutely! They are the only buds on the market that never get hard and adjust to the unique contours and constant movement of your ears.
ORDERS, TRACKING & SHIPPING
If you have any changes to your order, please reach out to email@example.com and we will take care of it. We are committed to great customer service, so you’ll hear back from a real person within 24 hours.
Once your order has been shipped, you will receive an email with tracking number and a follow up email that your item has been delivered.
CARE & MAINTENANCE
Please handle your Buderflys earbuds and cable with care. They are crafted with sensitive electronic sound, battery components, and connections that can be damaged, alter their functions, or cause you harm if improperly handled. Take care to not crush, puncture, expose to excessive heat (like on your car dashboard) or damaging chemicals, burn or drop them. Additionally, the batteries are rechargeable, so please do not try to replace them! This could damage the batteries or the earbuds, which could lead to the batteries overheating.
To clean your Buderflys earbuds use a lint-free cloth very lightly dampened with water to wipe them down.
Do not submerge your earbuds in water to clean them and do not get liquid in the openings
After cleaning, do not use your earbuds until they are completely dry. Moisture in your earbuds can cause temporary performance issues. Do not insert your earbuds if your ears are wet.
Always dry your ears completely before inserting your earphones.
Should you inadvertently allow water or perspiration into the earphones and they quit working, allow them to dry completely before attempting to use again.
Minor moisture build-up should dry out and not impact long-term performance. Extended exposure to moisture or submersion will result in permanent damage (not covered by the warranty).
RETURNS & CANCELLATIONS
In order to cancel your order, please reach out to firstname.lastname@example.org. We are committed to excellent customer service, so you’ll hear back from a real person within 24 hours, we promise!
Not completely satisfied? Feel free to return your order.
Please reach out to our team at email@example.com and we will be happy to initiate your return. We will provide a prepaid shipping label and once the buds are received and inspected, we will refund your original payment source.
90 DAY RISK FREE TRIAL & WARRANTY
Try Buderflys risk free. Your 90 day risk free trial starts the day your Buderflys are delivered. If for any reason, you are not satisfied you can return your buds within 90 days.
Reach out to firstname.lastname@example.org and we will initiate your return. All we ask is for you to give us your feedback so we can make our buds better!
We have a 1 year limited warranty. Read the full warranty here.
Click here to read the full Pre-Order Terms and Conditions.
The Buderflys journey started one day in 2015 on the ski slopes in Steamboat Springs, Colorado. Shea, founder and CEO, is an avid skier and consumer of podcasts and audiobooks. While listening to Kill ’Em and Leave: Searching for James Brown and the American Soul by James McBride, her ears were aching and sore under her helmet. It was only after her third run on a bluebird day. At that moment a light went off and after a few chairlift “focus groups”, it was clear that many people disliked the fit and comfort of their earbuds. After years of research, development, designing, testing and lots of podcasts, Buderflys was born.
Since your ears move and change shape every time you move your head, neck, or mouth, hard clamshell-shaped earbuds cause painful friction and fall out. Buderflys are built with a form-flexing compound that allows the bud to fit snugly in your ears and move with you. Our proprietary material uses body heat to mold to your ear, meaning they fit your unique ear shape every time you put them in.
We are a team of thinkers, life-long learners, audiophiles, and explorers. As we walk, work, bike, ski, ride, commute, and occasionally sleep with earbuds, we know that the ability to wear earbuds for long periods, comfortably, and with incredible clarity of sound is vital to how we discover great content and communicate.
Buderflys is committed to sustainability and is working hard to find solutions to lessen our environmental impact. Recycling consumer electronics can be a pricey endeavor so we are happy to do the heavy lifting for you. Please send us a note about recycling your buds and we will send you a shipping label and we will do the rest!
Also, if you want to recycle the buds yourself, click here to find the closest electronic recycling center near you.